What is PointClickCare?

Dominant in skilled nursing/long-term care, expanding into home health. Carequality interoperability framework. Predictive analytics. Primarily serves organizations in the post-acute continuum needing data sharing across settings.

Who is PointClickCare best for?

Home Health, SNF, Post-Acute Built for enterprise agencies.

How much does PointClickCare cost?

PointClickCare pricing: Enterprise pricing. Implementation fees significant.

What does PointClickCare integrate with?

PointClickCare integrates with Carequality, hospitals, SNFs, pharmacies.

What are the main features of PointClickCare?

Key features include: Referral Management; Intake Workflow; Eligibility Verification; Authorization Tracking; Lead / CRM Tracking; Drag & Drop Scheduling.

Is PointClickCare a good tool for home care agencies?

PointClickCare holds a 3.8/5 rating on G2 based on verified user reviews. Read user reviews and compare alternatives on Carezano to evaluate fit for your agency.

What are alternatives to PointClickCare?

Top alternatives include AlayaCare, Axxess, WellSky Home Health, and more. Compare each side-by-side against PointClickCare on Carezano to find the best fit for your home care agency.

PointClickCare

Largest post-acute EHR with home health expansion and interoperability focus.

Software · All In One

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Quick Facts

2000
Founded: Mississauga, ON
Headquarters: 2000+
Employees: Custom
Price Range

3.8/5

Rating

G2

Service Lines

Home Health (Medicare)Hospice

Payer Types

Medicare FFSMedicare AdvantageMedicaid / WaiverPrivate PayLTC InsuranceManaged Care (MCO)

PointClickCare Pros & Cons

Strengths

Interoperability — data sharing across post-acute settings
Massive user base and partner ecosystem in post-acute
Predictive analytics and hospitalization risk tools

Considerations

Expensive enterprise pricing
Primarily SNF-focused — home health features still maturing
Complex implementation

About PointClickCare

Leading cloud-based EHR for senior care with home health, long-term care, and interoperability tools.

Is PointClickCare right for you?

Best fit

Multi-setting post-acute providers running SNF + senior living + home health under one EHR.
Risk-bearing organizations and ACOs that need post-acute network visibility (Collective Medical heritage helps here).
Hospitals and health systems with downstream post-acute partnerships needing data continuity.
Operators who weight network effects heavily — PointClickCare connects providers, payers, and hospitals broadly.
Buyers who want bundled hiring/scheduling (Apploi) alongside the EHR.

Look elsewhere if

Pure home care agencies (non-medical only) — PointClickCare is overbuilt and SNF-anchored; AxisCare/Careswitch/AlayaCare fit better.
Pure home health (Medicare) operators with no SNF or senior living component — Axxess, HCHB, AlayaCare are tighter fits.
Buyers who want a fast, modern UX iteration cycle — PointClickCare iterates conservatively at the enterprise EHR tier.
Operators on tight budgets — enterprise EHR pricing is not low.
Organizations without IT/clinical-informatics capacity to manage a multi-setting deployment.

PointClickCare Features

Intake & Referrals

5 Features

Referral Management
Intake Workflow
Eligibility Verification

Scheduling

5 Features

Drag & Drop Scheduling
Open Shift Broadcasting
Overtime Alerts

Clinical

12 Features

OASIS-E2 Documentation
Plan of Care (485)
Skilled Nursing Visit Notes

EVV

3 Features

GPS-Based EVV
Offline EVV Support
State Aggregator Integrations

Billing & Claims

9 Features

Medicare Billing (837)
Medicaid Billing
Private Pay Invoicing

Workforce

3 Features

Onboarding Workflows
Credential / License Tracking
In-App Training / LMS

Communication & Mobile

8 Features

In-App Messaging / Chat
Mobile App (Caregiver)
Offline Mobile Access

Reporting & Analytics

9 Features

Referral Source Tracking
Custom Report Builder
Scheduled / Auto Reports

Integrations

5 Features

Open API
Payroll Vendor Integration
Clearinghouse Integration

AI & Innovation

3 Features

AI Documentation / Scribe
Predictive Analytics
Hospitalization Risk Prediction

PointClickCare Pricing

Custom Pricing

Contact Vendor

Real talk on pricing

PointClickCare does not publish pricing. Engagements are custom-quoted by setting (SNF, senior living, home health), user count, modules, and bundled services. Multi-year enterprise contracts are typical, with renewal escalators. Practical RFP questions: (1) which modules are bundled vs. separately licensed (Apploi, Advanced Insights, Chart Advisor, PDPM Coach are all distinct lines), (2) what does the network/interoperability layer (Collective Medical, Audacious Inquiry heritage) add to the price, (3) what does the implementation timeline + professional-services fee look like, (4) what are renewal-year escalator caps, (5) what does AI-powered Resident Status cost as an add-on.

What to expect

Setup & onboarding

Implementations are large enterprise projects, typically multi-quarter for full deployments. SNF-side implementations are PointClickCare's most-mature path; home-care-side projects are newer territory and worth reference-checking. Expect data migration, payer/clearinghouse integrations, multi-setting workflow alignment, deep clinical staff training, and parallel-run periods.

Support & service

Public reviews vary by setting — SNF-side experience is the most developed. Confirm in-contract: dedicated CSM, response-time SLAs, escalation paths. Reference-check within your specific setting (SNF, senior living, home health) before signing — PointClickCare's breadth means experiences are not interchangeable across the suite.

Integrations

PointClickCare connects with the following tools and platforms:

Carequality
hospitals
SNFs
pharmacies

Compliance & Security

HIPAA Compliant
SOC 2 Certified
HITRUST Certified
Data Encryption (at rest)
Data Encryption (in transit)
Role-Based Access Control
Audit Trail
BAA Available
HHCAHPS Support
QAPI Tools
Medication Tracking
Wound Care Documentation
Incident Reporting
State EVV Compliance
Multi-State Licensing Support
Accreditation Support (CHAP/ACHC/JC)
OIG Exclusion Screening
Compliance Alerts

Industries Served

Care settings and agency models PointClickCare sells into.

Recent changes

pastAcquired Collective Medical — care transitions and post-acute network platform.
pastAcquired Audacious Inquiry — interoperability and health information exchange.
pastAcquired Apploi — workforce hiring, onboarding, and scheduling.
2024-2025AI investments: AI-powered Resident Status, Advanced Insights, Chart Advisor, PDPM Coach.

Frequently Asked Questions

What is PointClickCare?: Dominant in skilled nursing/long-term care, expanding into home health. Carequality interoperability framework. Predictive analytics. Primarily serves organizations in the post-acute continuum needing data sharing across settings.
Who is PointClickCare best for?: Home Health, SNF, Post-Acute Built for enterprise agencies.
How much does PointClickCare cost?: PointClickCare pricing: Enterprise pricing. Implementation fees significant.
What does PointClickCare integrate with?: PointClickCare integrates with Carequality, hospitals, SNFs, pharmacies.
What are the main features of PointClickCare?: Key features include: Referral Management; Intake Workflow; Eligibility Verification; Authorization Tracking; Lead / CRM Tracking; Drag & Drop Scheduling.
Is PointClickCare a good tool for home care agencies?: PointClickCare holds a 3.8/5 rating on G2 based on verified user reviews. Read user reviews and compare alternatives on Carezano to evaluate fit for your agency.
What are alternatives to PointClickCare?: Top alternatives include AlayaCare, Axxess, WellSky Home Health, and more. Compare each side-by-side against PointClickCare on Carezano to find the best fit for your home care agency.

Top PointClickCare Alternatives

AlayaCare

End-to-end cloud platform with AI (Layla), route optimization, and drag-and-drop integrations.

Axxess

Full-service home health, hospice, and home care platform with OASIS consulting.

WellSky Home Health

The most widely-used home health EMR, serving 4,500+ agencies.

Therap

Gold-standard documentation platform for IDD/DD waiver services.

Sources & methodology

Editorial last reviewed: 2026-04-30

PointClickCare homepage — positioning, target settings (SNF, senior living, home health, hospitals, ACOs, health plans), Collective Medical / Audacious Inquiry / Apploi acquisitions, AI-powered Resident Status
Existing Carezano seed data (features, pros/cons, certifications)

Profile compiled from public sources. If anything is out of date, vendors can claim this listing.

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Authorization Tracking

Lead / CRM Tracking

Multi-Location Support

Recurring Schedule Templates

AI Caregiver-Client Matching

Route Optimization

Shift Swap / Self-Scheduling

Therapy Notes (PT/OT/ST)

Aide Care Notes / ADLs

Care Plans (Non-Medical)

Physician Orders / eSig

Medication Management

Wound Care Documentation

Incident Reporting

ICD-10 Coding

Clinical Decision Support

eMAR (Med Admin Records)

Vital Signs Tracking

Telephony EVV

Biometric EVV (voice/face)

EVV Exception Management

LTC Insurance Billing

Managed Care / MCO Billing

ERA/EOB Processing (835)

Denial Management

Prior Authorization Tracking

Credit Card / ACH Processing

VA Billing

Next-Day Funding

Batch Billing

Bulk Invoice Processing

Payroll Calculation

Applicant Tracking (ATS)

Caregiver Satisfaction Survey

Recognition / Rewards

Mileage Tracking

Caregiver Retention Dashboard

Employee Satisfaction Scoring

Caregiver Pay Transparency

Family Portal

Client Portal

Real-Time Visit Updates

Client Satisfaction Surveys

Emergency Contact Mgmt

White-Label Mobile App

KPI Dashboard

Financial Reports

Utilization Reports

Star Rating Tracking

Benchmark Comparisons

BI / Executive Dashboard

Client 360° Intelligence

EHR/Hospital Interoperability

Pharmacy / ePrescribing

QuickBooks Integration

Background Check Integration

Training Platform Integration

CRM / Marketing Built-in

Drag-and-Drop Integrations

AI Scheduling / Matching

AI Chatbot / Assistant

Ambient Listening / Transcription

AI Form Auto-Fill