Purpose-built for NYC home care ecosystem. Handles LHCSA compliance, CDPAP consumer-directed programs, and adult day care. Integrated payroll, Medicaid billing, and MCO connections. Dominant in New York City market.

Who is Carecenta best for?

Medicaid (NYC), LHCSA, CDPAP, Adult Day Built for small to large agencies.

How much does Carecenta cost?

Carecenta pricing: Custom pricing. NYC-focused.

What does Carecenta integrate with?

Carecenta integrates with NYC MCOs, Medicaid billing systems, payroll.

What are the main features of Carecenta?

Key features include: Intake Workflow; Authorization Tracking; Drag & Drop Scheduling; Open Shift Broadcasting; Overtime Alerts; Multi-Location Support.

Is Carecenta a good tool for home care agencies?

Carecenta holds a 4/5 rating on G2 based on verified user reviews. Read user reviews and compare alternatives on Carezano to evaluate fit for your agency.

What are alternatives to Carecenta?

Top alternatives include Alora Home Health Software, eRSP, QS/1 (RedSail Technologies), and more. Compare each side-by-side against Carecenta on Carezano to find the best fit for your home care agency.

Carecenta

NYC Medicaid specialist for LHCSA, CDPAP, and adult day care.

Software · All In One

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Quick Facts

2010
Founded: New York, NY
Headquarters: 20-50
Employees: Custom
Price Range: 4/5

Rating

G2

Service Lines

Non-Medical Home CarePrivate Duty Nursing

Payer Types

Medicaid / WaiverPrivate PayLTC Insurance

Carecenta Pros & Cons

Strengths

NYC Medicaid ecosystem specialist — unmatched in NY
CDPAP consumer-directed program support
Integrated payroll + Medicaid billing + MCO connections

Considerations

NYC-centric — limited value outside New York
Dated interface
Limited features beyond Medicaid billing

About Carecenta

Cloud-based home care management with scheduling, billing, payroll, EVV, and multi-payer workflow automation.

Is Carecenta right for you?

Best fit

Multi-service-line operators (home care + adult day + infusion + hospice + assisted living + nursing home) wanting one platform.
NYC and Northeast-U.S. operators where Carecenta has deeper market density.
Insurance companies and government agencies needing home-and-community-services platform infrastructure.
Operators leaving point-solutions for an integrated SaaS with embedded billing/payroll and 150+ reports.
Buyers attracted to the "low entry cost + low ownership cost" positioning.

Look elsewhere if

Pure home health (Medicare) operators wanting OASIS depth — peers like Axxess, HCHB, MatrixCare, KanTime are stronger.
Multi-state operators outside Carecenta's primary geography — verify state coverage and Medicaid waiver support.
Buyers prioritizing aggressive AI roadmaps — Carecenta's homepage doesn't lead with AI features.
Single-service-line operators where Carecenta's breadth is unused.

Carecenta Features

Intake & Referrals

2 Features

Intake Workflow
Authorization Tracking
Referral Management
Eligibility Verification
Lead / CRM Tracking

Scheduling

5 Features

Drag & Drop Scheduling
Open Shift Broadcasting
Overtime Alerts

EVV

5 Features

GPS-Based EVV
Telephony EVV
Offline EVV Support

Billing & Claims

8 Features

Medicare Billing (837)
Medicaid Billing
Private Pay Invoicing

Communication & Mobile

4 Features

In-App Messaging / Chat
Mobile App (Caregiver)
Offline Mobile Access

Reporting & Analytics

4 Features

Referral Source Tracking
Custom Report Builder
KPI Dashboard

Carecenta Pricing

Custom Pricing

Contact Vendor

Real talk on pricing

Carecenta does not publish per-user pricing but explicitly markets "low cost of entry and ownership." The "Estimate Your Costs" tool on the site is a tell that they're willing to be relatively transparent at the sales-process stage. Practical RFP questions: (1) what is the SaaS subscription rate per active client or caregiver, (2) which service lines are bundled vs. separately licensed (the breadth — home care + adult day + infusion + hospice + AL + nursing home — is meaningful), (3) what does the clearing-house integration cost, (4) is the Patient Portal bundled, (5) what does data migration cost.

What to expect

Setup & onboarding

Multi-service-line implementations are inherently more complex than single-line. Plan for: data migration, payer credentialing, EVV state aggregator setup (Carecenta has GPS-based EVV), workflow alignment across service lines, staff training across all modules, and parallel-run periods. The 150+ reports library means meaningful BI configuration work upfront.

Support & service

Multiple 2025 third-party recognitions (Capterra Best Of Use, Shortlist, GetApp, Software Advice) suggest active customer satisfaction signals. Confirm in-contract: dedicated CSM, response-time SLAs, escalation paths.

Integrations

Carecenta connects with the following tools and platforms:

NYC MCOs
Medicaid billing systems
payroll

Compliance & Security

HIPAA Compliant
Data Encryption (at rest)
Data Encryption (in transit)
Role-Based Access Control
Audit Trail
BAA Available
State EVV Compliance
Compliance Alerts

Industries Served

Care settings and agency models Carecenta sells into.

Recent changes

2025Capterra 2025 Best Of Use and Shortlist; GetApp and Software Advice 2025 recognition.
platform-wide150+ reports library, GPS-based EVV with attendance verification, embedded billing + payroll.

Frequently Asked Questions

What is Carecenta?: Purpose-built for NYC home care ecosystem. Handles LHCSA compliance, CDPAP consumer-directed programs, and adult day care. Integrated payroll, Medicaid billing, and MCO connections. Dominant in New York City market.
Who is Carecenta best for?: Medicaid (NYC), LHCSA, CDPAP, Adult Day Built for small to large agencies.
How much does Carecenta cost?: Carecenta pricing: Custom pricing. NYC-focused.
What does Carecenta integrate with?: Carecenta integrates with NYC MCOs, Medicaid billing systems, payroll.
What are the main features of Carecenta?: Key features include: Intake Workflow; Authorization Tracking; Drag & Drop Scheduling; Open Shift Broadcasting; Overtime Alerts; Multi-Location Support.
Is Carecenta a good tool for home care agencies?: Carecenta holds a 4/5 rating on G2 based on verified user reviews. Read user reviews and compare alternatives on Carezano to evaluate fit for your agency.
What are alternatives to Carecenta?: Top alternatives include Alora Home Health Software, eRSP, QS/1 (RedSail Technologies), and more. Compare each side-by-side against Carecenta on Carezano to find the best fit for your home care agency.

Top Carecenta Alternatives

Alora Home Health Software

All-in-one platform for home health, hospice, and non-medical with all-payer billing.

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eRSP

Cloud-based home care software by Kaleida Systems serving 1,500+ agencies since 1999.

QS/1 (RedSail Technologies)

Home health and hospice EMR within the QS/1/Netsmart ecosystem.

Thornberry NDoc

Clinical EMR for home health and hospice agencies since 1988.

Sources & methodology

Editorial last reviewed: 2026-05-01

Carecenta homepage — positioning, broad buyer profile (home care, adult day, infusion, hospice, AL, nursing homes, insurance, government), module list, NYC HQ, "low cost" positioning, "Estimate Your Costs" tool, 2025 awards
Existing Carezano seed data (33 features, 4.0 rating)

Profile compiled from public sources. If anything is out of date, vendors can claim this listing.

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Multi-Location Support

Recurring Schedule Templates

AI Caregiver-Client Matching

Route Optimization

Shift Swap / Self-Scheduling

State Aggregator Integrations

EVV Exception Management

Biometric EVV (voice/face)

Managed Care / MCO Billing

ERA/EOB Processing (835)

Prior Authorization Tracking

Credit Card / ACH Processing

Payroll Calculation

VA Billing

LTC Insurance Billing

Denial Management

Next-Day Funding

Batch Billing

Bulk Invoice Processing

Real-Time Visit Updates

Family Portal

Client Portal

Client Satisfaction Surveys

Emergency Contact Mgmt

White-Label Mobile App

Financial Reports

Scheduled / Auto Reports

Utilization Reports

Star Rating Tracking

Benchmark Comparisons

BI / Executive Dashboard

Client 360° Intelligence