NYC-focused home care platform for LHCSA agencies with Medicaid billing.
Software · All In One
Home care software for NHTD and TBI waiver participants in New York with documentation, billing, and family communication.
Comprehensive feature list for this software, including capabilities in clinical documentation, billing, and workforce management.
Health Diary explicitly markets "transparent, scalable pricing" with "no hidden fees" — a meaningful differentiator vs. enterprise peers in HCBS that quote-gate everything. The actual rates aren't on the homepage but the posture suggests pricing is more accessible than typical. Practical RFP questions: (1) what is the per-active-participant or per-caregiver subscription rate, (2) is EVV bundled, (3) what does Medicaid billing setup cost, (4) what state-specific waiver-program configuration is included vs. add-on, (5) what does data migration cost.
HCBS waiver implementations are state-program-specific. Plan for: state Medicaid waiver enrollment, waiver-program configuration (ILST/PBIS/CIC service codes and authorizations), EVV state aggregator setup, staff training on the waiver workflow, and parallel-run if migrating. Small-vendor onboarding is typically faster than enterprise but more dependent on vendor staff capacity.
Small-vendor positioning typically means closer customer relationships and accessible support. Health Diary's "built out of necessity and collaboration" framing suggests a customer-driven product roadmap. Confirm: response-time SLAs, escalation paths, on-call availability for waiver-program questions.
Health Diary (NYC Waiver Software) connects with the following tools and platforms:
Care settings and agency models Health Diary (NYC Waiver Software) sells into.
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Editorial last reviewed: 2026-05-01
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