Industry benchmarking leader — caregiver satisfaction surveys, turnover data, and Best of Home Care awards.
Software · Crm Marketing Intake
Workforce + experience platform for post-acute and senior care — formerly Home Care Pulse, now Activated Insights. Owns CareAcademy. Five product lines: Recruit, Training, Retain, Experience Management, Recognition (Best of Home Care).
Comprehensive feature list for this software, including capabilities in clinical documentation, billing, and workforce management.
Activated Insights does not publish per-product pricing. Each of the five product lines (Recruit, Training, Retain, Experience Management, Recognition) is contracted separately with annual terms. CareAcademy (the Training line) historically used per-caregiver/month subscription. Practical RFP questions: (1) per-product pricing vs. suite-bundle pricing — is there a multi-product discount, (2) is the Recognition product (awards programs) sold separately, (3) does the Best of Home Care designation require participating in Pulse surveys (vendor-historically yes), (4) what does API access cost, (5) what are renewal escalators across product lines.
Onboarding is light by EHR standards — workforce platforms don't carry data-migration weight. Plan for: identity-provider integration for caregivers, survey-recipient list configuration, training-curriculum assignment workflow design, recruiting-outreach setup, and integration with your EHR (PointClickCare, WellSky, etc. are pre-built). Most agencies are productive within weeks, full ROI takes a survey/recognition cycle.
Long-tenured "Home Care Pulse" reputation is positive in the operator community — Pulse surveys and the Best of Home Care awards have been industry standards for years. Post-rebrand and post-CareAcademy-acquisition support team alignment is worth confirming in writing — verify whether your account is served by legacy Home Care Pulse or legacy CareAcademy support depending on which products you buy.
Care settings and agency models Home Care Pulse / Activated Insights sells into.
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Editorial last reviewed: 2026-04-30
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